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Frequently Asked Questions
Q. Once I have made my reservation through the website or via email, will I receive any written confirmation from the hotel?
A. Yes, an email will be sent as confirmation of your reservation. If an email is not sent to you within two days,
please contact us via email at info@hotel-toyo.jp
Q. Is the room rate per person or per night?
A. Price is in Japanese yen and is per room per night. Tax already included.
Q. Are the rooms air conditioned?
A. Not all of them.
Single Room A comes with a fan in the summer, and a heater in winter.
Single room B has air-conditioning.
Q. Can I request are non-smoking room?
A. No,all of our rooms are smoking rooms.
Q. What are your check-in and check-out times?
A. Our check in time is 11:00am, and you must be checked out by 9:00am.
Q. Do you provide linens ?
A. Yes, they are included in your room charge.
Q. Do you have a curfew?
A. Yes, the curfew is 24:00. We close the gate for your safety.
Q. Do you have rooms for 2 persons?
A. Unfortunately, we only have single rooms, and they are only big enough to accommodate one person.
Q. Do you have any rooms that have their own bathroom?
A. No, our rooms do NOT have their own private bathroom. However there are public restrooms on each floor and a public shower room on the first floor.
Q. Do you have a private shower room?
A. No, but there is a public shower room on the 1st floor.
Q. Can I send my luggage by express delivery to your hotel before I check in?
A. Yes, You can send it to the following address.
Be sure to write your check-in date on the delivery label.

HOTEL TOYO?@TEL. 06-6649-6348
Q. What credit cards are accepted at your hotel?
A. VISA and MasterCard.
Q. Can luggage be left at the hotel?
A. Luggage can be left at your room.
We can also hold your luggage at the reception for a short while before you check-in or after you check-out.
Q. Are there any lockers in your hotel?
A. No, we do not have lockers available.
Q. Can I connect my laptop to the internet?
A. We have no modular jack for your laptop to connect to the internet.However you are able to use one at our neighboring hotel free of charge.
Q. Are there any convenience stores nearby?
A. Yes, There is a FamilyMart, Lawsons, Don Quixote, and a 100yen shop nearby.
Q. What is the cancellation policy on my reservation?
A. To avoid cancellation charges, please cancel your reservation at least 24 hours in advance. 100% of the room charge will be assessed for no-shows.
We look forward to seeing you at Hotel Toyo!